Cancellation and Refund Policy

Introduction

At Globe Online Consultancy, we strive to provide the best possible service to our clients. We understand that situations may arise where you need to cancel your project or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed.

1. Cancellation Policy

• Project Initiation: You may cancel your project without any penalty before the project initiation phase begins. Project initiation is defined as the point at which work on your project has started, including planning, research, and design work.
• In-Progress Projects: If you wish to cancel a project after it has commenced, you must provide written notice to your project manager. Cancellation requests will be reviewed, and you may be subject to a cancellation fee based on the amount of work completed up to the cancellation date.
• Completed Projects: Projects that have been completed and delivered to you are not eligible for cancellation.

2. Refund Policy

• Eligibility for Refunds: Refunds are considered on a case-by-case basis and are only issued under specific circumstances, such as:
• Failure to deliver the agreed-upon services within the specified timeline.
• Significant deviations from the agreed-upon project scope without client consent.
• Complete dissatisfaction with the initial project deliverables, provided that concerns are communicated within seven (7) days of delivery.
• Non-Refundable Services: Certain services, such as consulting fees, domain registration, and third-party service fees, are non-refundable. These costs will be clearly outlined in your project agreement.
• Partial Refunds: If a project is cancelled partway through, and a refund is deemed appropriate, a partial refund may be issued based on the amount of work completed and expenses incurred up to the cancellation date.

3. Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Email us at [your-email@example.com] or contact your project manager directly to explain the reason for your refund request.
• Review Process: Our team will review your request, considering the project scope, work completed, and any issues raised. We may request additional information or clarification during this process.
• Decision: We will communicate our decision regarding your refund request within ten (10) business days. If approved, refunds will be processed within thirty (30) business days using the original payment method.

4. Disputes

If you are not satisfied with the resolution of your refund request, you may escalate the issue by contacting our customer service team at customerservice@globeonlineconsultancy.com. We are committed to resolving disputes amicably and will make every effort to reach a satisfactory outcome.

5. Changes to This Policy

Globe Online Consultancy reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on our website, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically to stay informed of any updates.

6. Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:

Globe Online Consultancy
Email: customerservice@globeonlineconsultancy.com
globeonlineconsultancy@gmail.com

Phone: 96065 42135
08192- 233499

Address: #871/3 A2, Beside Shruti Motor, Behind Royal Oak, Shankar Vihar Badavane, Karur,
Davangere 577003

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.